Why Many Americans Now Work Remote Jobs


Modern American employees and job seekers alike have more options than ever before, thanks to both the Internet and the continued use of telephones. With a working phone and Internet access, a job seeker may find work from home dispatcher jobs, or they might work from home as an insurance agent or even customer service jobs. The idea is that these jobs don’t require any hand-made manufacturing, and they don’t call for face-to-face communication with anyone. Instead, work from home dispatcher jobs and the like require telephones and/or computers, meaning that working from home is possible and often preferable. Such work with flexible hours is ideal for Americans who can’t easily leave their house for one reason or another. These may be flexible careers for moms, especially single moms who can’t leave their kids unsupervised at home for hours on end, such as work from home dispatcher positions. How might this work?

The Power of the Telephone

Not only is a PC with Internet access useful for remote work, but a telephone will be quite important or even central for the job. Despite being a 140-yaer-old technology, telephones are as relevant as ever, and many customers, consumers, and business partners may naturally desire the human element of hearing another voice in real time. Often, speaking this way is smoother and faster than e-mail or text-based chat sessions online, and this also allows for emotional content and other subtle nuances in conversation. Most often, it is the likes of work from home dispatcher jobs or customer service positions or sales jobs that make good use of telephones.

Statistics prove how important phones are. Despite the power of the Internet, a recent survey showed that a slim majority of consumers prefer phones as a channel for communicating with businesses. In particular, 61% of consumers in that survey named phones as a preferred method for communication, with email at a close second at 60% and live chat third at 57%. Meanwhile, studies have shown that for any business, phone calls are a major part of the sales funnel, and a company’s profits may largely depend on the quality of sales calls and customer service calls made. The techniques involved are a whole topic on their own, but in short, good customer service calls and sales calls will impress customers both new and loyal and make them more likely to spend money. A loyal customer is extremely valuable, as he or she will make repeat purchases, and treating them well on the phone keeps them loyal.

By contrast, poor phone service may offend or frustrate a customer, new or loyal, and drive them away, and that may be an expensive mistake. Poor phone service leads to poor customer retention rates, so managers and sales callers alike work hard to avoid that. In fact, a study showed that if a company boosts its customer retention rate by just 5%, it may expect a 25-95% increase in sales. Providing excellent customer service and sales calls by phone may make that difference.

Why might a call go wrong? Aside from poor technique or a bad attitude, a phone-based employee may struggle because of a noisy, stressful office environment. During work, that employee is surrounded by other workers who are also on the phone or chatting in person, creating noisy distractions that elevate stress levels, reduce concentration, and increase work error rates. Some offices have soundproof phone booths, but in other cases, an employee may simply relocate entirely.

Working Remotely

An employee may work work from home dispatcher jobs or sales positions from the comfort of a home office. This provides a quiet, controlled environment that eliminates noise-based stress and distractions, and both parties on the phone will easily hear each other. What is more, employees can dedicate their commute time for more work, boosting their overall productivity.

Some job seekers can’t easily work at an office, such as single parents, a person with limited transportation, or someone with an unusual work or sleep schedule. Flexible, home-based phone and online jobs are ideal for them, as they can set their own hours and don’t have to leave the house at all. Some workers may even juggle multiple jobs such as these, if they so choose.


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