Owning and successfully running a business requires a lot more than a great product or service. It also requires a strong staff of qualified individuals. You, as the business owner, also need the ability to properly hire, train, and manage these employees. Even the slightest decrease in productivity or work ability can have a significant effect on the overall success of the business. Studies show that tracking of projects and work tasks can not only increase work accountability, but can also leave employees more satisfied with their jobs.
Stronger engagement with goal setting
Setting goals is good for business success. It gives you something to work toward, while also giving your employees specific tasks to achieve, in order to reach those goals. A 2013 survey by Gallup found that 70% of American workers are either disengaged or actively disengaged at work. Setting specific goals is a great way to improve employee engagement. You can further improve this with goal incentives. Employees tend to work harder and quicker, when there is a prize for the hard work. The best process management software can help you track specific goal steps.
Lower employee retention rates
Many businesses struggle with high employee retention rates. It can take up a lot of time and resources to advertise a job opening, interview multiple candidates, select and train an employee, all to have them quit shortly after. Then, you are forced to go through the entire process again. The average cost of replacing an employee who makes less than $50,000 a year is 20% of that salary. Many employees state quitting because the job was not what they expected, they felt they could not keep up with what was expected of them, or their concerns were not heard. Using some of the best process management software systems can allow managers to keep better track of individual employees. This integrated project management software can track all aspects of the employee, including their productivity.
Reduction in work related conflicts
Conflicts tend to disrupt the normal work day. They leave employees angered and frustrated, and can lead to a severe decrease in efficiency production. In fact, the average workplace manager spends 25 to 40% of their time dealing with conflicts. That is a significant amount of time that is taken away from more important of work related tasks. Utilize the best process management software to handle employee disputes. Attempt to correct the dispute from both ends. Use work ticket software programs to ensure that the employees do not work in close proximity to one another. Encourage your employees to focus on what really matters.
Increase in customer service
Perhaps the most useful task to business success that the best process management software can accomplish is its ability to increase customer service throughout your business. When you have multiple employees on your customer helpdesk, the customer requests can become confusing and overwhelming. Using helpdesk ticketing system software programs, however, can keep track of individual customers and their concerns.
All of these concerns can be compiled into a report, allowing you, the business owner, to establish any needed improvement areas. The tracking system also allows different employees to effectively handle customer problems, even if they were not the initial employee to deal with it. This leaves customers feeling better heard, and encourages them to return for more business.
There are many things that can affect an employee?s attention and commitment to their work. If they are not satisfied with their job or their work environment, they are less likely to produce quality work. Utilize the many advantages of the best process management software programs to increase employee productivity, keep track of individual employee complaints and disputes, carefully track customers and their concerns, and to learn about areas of improvement within the business.