Technology has certainly changed the way that businesses operate. One innovation that many business owners are enlisting the help of is a call answering service. These services are great for providing excellent customer service after your business has closed for the day. Recent research shows that bad customer service costs brands in the United States about $41 billion per year. In this post, you will learn how hiring a phone answering service reduces those lost profits due to angry customers.
A phone answering service is often staffed with experienced employees. Many phone answering services work with a wide range of businesses. Unfortunately, a business is likely to receive calls from angered customers. In many situations, inexperienced employees might not know how to properly deescalate a caller. If a caller feels unsatisfied, this could hurt the business. A study found that resolving problems quickly is the main thing customers want when calling a business.
Enlisting the help of a phone answering service will help save on operating costs. For example, if you have after hours workers answering calls it stands to reason that your office facilities will need to be open. In many cases, business owners are surprised at how much savings an after hours call answering service gives to a business. Not having to keep lights and computers on after hours will definitely help reduce the utility bills for a company.
A business owner will likely be much more relaxed after hiring a phone answering service for their company. No business owner wants to arrive for work in the morning, only to find voicemails of angry callers filling their phones. Medical answering services are great for helping callers after the office has closed for the day. One study found that 75 percent of customers would rather be called back than having to wait on a hold.
In closing, a phone answering service provides many benefits for a business. You can rest assured that experienced employees hired by a phone answering service will be ready for any call that comes their way. Many business owners enjoy hiring a phone answering service because it saves on operating costs. Lastly, a business owner will likely feel much more at ease when knowing that after hours calls are being taken care of.